Communications Coordinator LBHF

Communications Coordinator LBHF
623439

Salary range: £37,509 - £38,637 per annum
Work location: 145 King Street, Hammersmith, W6 9JT

Hours per week: 36
Contract type: Permanent
Vetting requirements: Basic DBS Check
Closing date: 24 March 2026
Interview date: Week Commencing 13 April 2026
Contact details for an informal discussion: Shenice Blake, Stock Quality Manager via email on

We are looking for an organised, enthusiastic and people focused Communications Coordinator to support the delivery of our housing programmes and strengthen the way we engage with residents. In this role, you will arrange and co ordinate stock condition surveys, acting as the first point of contact for residents and ensuring communication remains clear, friendly and professional throughout.

You will also assist with the retrofit works programme, helping residents stay informed and supported as improvement works progress. As part of our wider engagement activity, you will attend open days, estate events and TRA meetings to represent the service and share key updates, as well as carrying out letter drops and on the ground engagement to ensure residents receive important information in a timely way.

To succeed, you will be highly organised, a natural people person, enthusiastic, proactive and able to build strong relationships, with a solid understanding of housing programmes and the needs of our residents.

If you’re passionate about making a positive difference to our communities, we’d be delighted to receive your application.

How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

We are fair
We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working  to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co‑produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please  .

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