Customer Service Officer

Full time | Civic Recruitment Limited | United Kingdom

Posted On 25/02/2026

Customer Service

City Haringey

Province Haringey

Postal Code N8

Job Purpose

To deliver high-quality, responsive, and customer-focused service to residents by handling a high volume of enquiries within a fast-paced Contact Centre environment. The postholder will ensure queries are resolved efficiently and professionally while contributing to a positive customer experience and supporting the wider organisational objectives.

Respond to a high volume of inbound calls and customer enquiries in a professional and timely manner.

Provide accurate information and resolve resident queries at first point of contact wherever possible.

Escalate complex or sensitive issues to the appropriate team when required.

Maintain accurate and detailed records of customer interactions on internal systems.

Meet individual and team performance targets, including call handling and service standards.

Work collaboratively with colleagues to ensure consistent and high-quality service delivery.

Adapt to changing priorities, service demands, and shift patterns as required.

Maintain confidentiality and handle sensitive information appropriately.

Promote a positive image of the organisation through courteous and helpful communication.

Strong verbal communication and active listening skills.

Excellent problem-solving ability and attention to detail.

Ability to remain calm and professional in a high-volume, fast-paced environment.

Good IT skills and confidence using customer management systems.

Flexible approach to working shift patterns between 8am and 6pm.

A genuine commitment to delivering excellent customer service.

Previous experience in a contact centre or customer service environment.

Experience working with residents or within a public sector environment.