Customer Success Manager

About Artisan

We're building AI employees. Not chatbots. Not copilots. Autonomous digital workers that do real jobs.

Our first, Ava, is an AI BDR used by hundreds of companies. She researches leads, writes and sends emails in a customer's voice, runs multi-step outbound sequences, manages her own deliverability infrastructure, self-optimizes over time, and handles objections and meeting booking. She's not a tool someone uses. She's a teammate.

We're a YC W24 company, have raised $35M+ from investors including Y Combinator, and are at $8M+ ARR. Right now we're building Ava 2.0, a step change in what an AI employee can do. The engineering problems are hard and the surface area is enormous.

• Serve as the primary point of contact for a portfolio of Artisan customers
• Guide new users through onboarding and implementation, ensuring they quickly realize value
• Provide ongoing support and education to help customers get the most out of Ava and other AI products
• Monitor account health and proactively address risks of churn or disengagement
• Collaborate with Product and Support teams to communicate user feedback and resolve issues
• Help build and maintain documentation, FAQs, and customer education materials
• Support the development and execution of customer success playbooks and processes
• Track key customer success metrics and maintain up-to-date records in our CRM
• Assist with new feature rollouts, adoption campaigns, and customer outreach

• 2–4 years of experience in Customer Success, Account Management, or a related customer-facing role
• Passionate about helping customers win and solving problems with empathy
• Strong communication skills, both written and verbal
• Tech-savvy and comfortable learning new tools and platforms quickly
  
  Highly organized and able to manage multiple priorities at once
• Experience at a startup or fast-growing company is a big plus

• Founder mindset. Everyone acts like an owner: take initiative, think big, challenge ideas, and push for 10× outcomes
• Obsessed with impact. We apply the 80/20 rule, kill sunk costs quickly, and focus on what actually moves the needle
• Customer-first, always. Every decision is made with the customer experience at the center
• High standards, every detail. Quality matters in everything we ship, from product and code to copy and design
• Clear, direct communication. We value candor, fast responses, and feedback
• Winning team energy. We bring positive vibes, low ego, zero drama, and genuinely enjoy building together