Client Success Manager

Job in Greater London, London, Greater London, W1B, England, UK

Listing for: LIPTON MEDIA

Full Time position
Listed on 2026-02-16

Job specializations:

Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM, Event Manager / Planner, Customer Service Rep
Business
Client Relationship Manager, Customer Success Mgr./ CSM, Event Manager / Planner

Salary/Wage Range or Industry Benchmark: 36000 - 40000 GBP Yearly GBP 36000.00 40000.00 YEAR

Location: Greater London

Client Success Manager–Membership Association

Hybrid–London(2

Days–Office)

£36,000-£40,000 Base Salary

Leadingmembershipassociationseeksahighlyambitiousandtalented Customer Success Manager tojointheirfast-growing team.

Weareseekinga Member Engagement /Client Success Managertojoinourclient ’screative,motivated andpassionateteaminthisfast-growing business.

Reportingtothe Headof Member Engagement ,The Member Engagement /Client Success Managerwillworkalongsidetheir Membership Manager ’s,tobuildvaluablerelationshipswithkeyindustry stakeholders.

Theroleseekstogainvaluableknowledgefromthemembersthatwillhelpthewiderteambuildmemberparticipationandretention,andthussupporttheprosperityofahighlyengagedandthrivingindustry.

Thesuccessfulcandidatewillhaveaproactiveapproach,payingcloseattentiontodetailandensuring thatthemembersareengagedthroughouttheyear,culminatinginsuccessfulrenewals.

Theideal candidatewillalsohavepreviousexperienceinaclient-facing role.

Key responsibilities

Buildrelationshipswithmembersandlearnabouttheirpriorities,usingthisknowledgeto developastrategicplanforengagement.
Thefirstpointofcontactformembersenquiriesandcoordinatinginternallytofollow-up.
Understandingmembersbusinessobjectives,workingwithmultipleinternalstakeholderstoensureweofferthemostsuitablesolutionstoeachmember.

Profile Required

Ideally3+years’experienceinanassociationmembership,event,or conference sponsorshipsales.
Self-motivated,target-oriented,readytoleapstraightinandwillbeaneffectiveteamplayer.
Provenexperienceofrelationshipbuildingalongsidedeliveringengagementplanstodrive demonstrableretentionandgrowth.
Fantasticcommunicatorwiththeabilitytoseamlesslyconnectpeople,facetofaceandon thephoneandinwrittencommunication.
Theabilitytoworkconfidently,highlyorganisedandsolutionfocused.
Highstandardofinterpersonalskills,professionalconfidenceandtenacity
Self-motivatedandtarget-orientedapproachwiththedesiretoachieve

KPI'sandfinancialrewards.
Experiencedatbuildingandmaintainingrelationshipswithclients.

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