Resident Liaison Officer

Location: Greater London

Job Title:

Resident Liaison Officer

Location:

North East London & Essex (Travel Required)

Contract:

Full-time

We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a well-established and growing property services provider.

This is a fantastic opportunity for someone who is passionate about customer engagement and making a real difference within local communities, while also developing a long-term career in the property and housing sector.

The Role

As a Resident Liaison Officer, you will act as the key point of contact between residents, clients, and operational teams. You will play a crucial role in ensuring residents are fully informed and supported throughout planned works programmes.

You will be highly visible on-site and proactive in your communication, building strong relationships and ensuring a positive customer experience from start to finish.

Key Responsibilities

* Act as the primary liaison between residents, clients, and internal delivery teams

* Communicate works programmes clearly through newsletters, meetings, site visits, and resident open days

* Ensure residents are fully informed of work schedules, processes, and any changes or updates

* Deliver a high standard of customer care, addressing concerns and managing expectations professionally

* Carry out aftercare and follow-up to ensure works are completed to a satisfactory standard

* Support operational teams by feeding back resident insights and resolving issues efficiently

Requirements

* Previous experience in a Resident Liaison Officer or customer-facing role (housing, construction, or property services preferred)

* Excellent communication and interpersonal skills

* Strong organisational skills with the ability to manage multiple stakeholders

* A full UK driving licence is essential due to travel across North East London and Essex

For more details, please get in touch