Account Manager

Overview

Come Work With Us At Lyme Bay Holidays

Salary:
Up to £25,000 per annum

Hours:

Full-time (37.5 hours, Monday to Saturday, 9am–5.30pm, with a day off in the week) + on-call rota cover

Location:

Our welcoming Lyme Regis office.

We’re looking for a proactive and people-focused Account Manager to join our busy Lyme Bay Holidays team. You’ll be the first point of contact for property owners, helping them get the most from their holiday homes while ensuring holidaymakers have a seamless, memorable experience. As part of the team, you’ll also join our on-call rota (one week in four), earning an extra £350–£525 per week for handling urgent guest issues.

• Be the primary contact for owners, offering guidance and support
• Respond to guest and owner queries quickly and efficiently
• Keep accurate records of all communications
• Work with owners to improve property performance and compliance
• Collaborate with teams across Property Services, Quality & Revenue Management
• Handle feedback to help improve guest satisfaction
• Cover out-of-hours emergency phone (own car required)

We’re looking for someone who brings:

• ✅ Customer service or customer relations experience
• ✅ Strong communication and organisation skills
• ✅ Confidence working independently and as part of a team
• ✅ IT literacy, especially MS Office
• ✅ Ability to problem-solve under pressure

⭐ Bonus points if you have travel or hospitality experience, knowledge of the local area and previous phone and face-to-face customer service experience.

Lyme Bay Holidays, part of Sykes Holiday Cottages, has been creating memorable holidays along the stunning World Heritage Coast for over 40 years. From Lyme Regis to the rolling hills of Devon, we manage a diverse mix of holiday homes, all backed by the personal, friendly service our guests know and love.

We’re passionate about delivering exceptional holiday experiences, supporting our team, and making a positive impact on our local community and environment.

At Lyme Bay Holidays & Sykes, we believe in doing right by our people:

• Annual bonus – up to 10% of salary
• 33 days holiday (including bank hols) + extra days with long service
• Your birthday off, just because!
• Two paid volunteering days each year
• Proud to be a BCorp – committed to people & planet
• Enhanced Maternity & Paternity leave (24 weeks maternity, 3 weeks paternity at 100% pay)
• Generous discounts on stays for you, family & friends
• Employee savings scheme
• 24/7 mental health support + health cash plan
• Loads of training & development opportunities
• ⭐ Long service awards

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

Apply now and help us create amazing holidays in Dorset!