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Scaled Customer Success Leader – SaaS Retention
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-02-01
Listing for:
Nory
Part Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
Location: Greater London
A hospitality tech company based in London is looking for a Scaled Customer Success Manager. In this role, you will lead strategies to enhance customer retention and value for SMB clients without direct management. You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making. Benefits include equity, generous paid leave, and a supportive work culture.
This is a hybrid position requiring office presence 2-3 days a week.
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