Customer Success Manager in VC-backed

We are hiring for one of our clients.

We are looking for a motivated Customer Success Manager to support and grow an existing portfolio of B2B enterprise customers in a modern, technology-driven environment.

• You manage and support B2B enterprise customers throughout their lifecycle.
• After successful onboarding, you become the main point of contact for all customer inquiries and requests.
• You communicate daily with customers via email and digital collaboration tools, including scheduled check‑ins and service calls.
• You act as the central interface between customers and internal teams, ensuring that issues, feedback, and escalations are resolved efficiently.
• For complex topics, you collaborate closely with relevant stakeholders and ensure timely and independent resolution of customer requests.

• At least three years of experience in Customer Success, Account Management, or a comparable role, or a relevant degree with practical experience.
• Confident working with MS Office and CRM systems (e.g., Salesforce); experience with support or ticketing tools is a plus.
• Excellent English communication skills.
• Experience working with software solutions, ideally in SaaS, HR tech, or CRM environments.
• Strong communication skills, empathy, and a structured, solution‑oriented mindset.
• High level of ownership, organization, and the ability to work independently.

• Flexible working hours and a hybrid work model.
• Competitive salary consisting of fixed and variable components.
• 30 days of vacation (based on a 5‑day work week).
• Mobility benefits (e.g., public transport ticket or bike leasing).
• Company pension scheme and corporate benefits.
• Modern hardware of your choice (Mac or Windows).
• Regular team events and social activities.
• Structured onboarding and a collaborative, professional work environment.

The role is based in London with a hybrid setup (approximately 3 days per week in the office). During the onboarding period, higher on‑site presence may be required.

Once your profile is confirmed, you will be considered for this position and potentially any other similarly matching positions.