Customer Experience Advisor

Reference Number

Ref
21417

Full-Time

Competitive

Property Management

Central London

15 / 01 / 2026

Customer Experience Advisor

Head Office - Rendall & Rittner - 56 Duke of Wellington Avenue, Royal Arsenal, London, SE18 6SS

Monday – Friday, 37.5 hours per week (Shifts on a rotational basis between 8am – 8pm, including 1 in 4 Saturdays with a day off during the week)

Permanent with excellent career growth opportunities!

Award‑Winning:
Join an established and celebrated company known for delivering first‑class property management services.

Career Growth:
At Rendall & Rittner, we invest in your professional development with fully funded training programs.

Perks Galore:
Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness.

Competitive Compensation :
Get rewarded with a competitive salary and discretionary bonuses.

Health and Well‑being:
Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave.

Time Off :
Enjoy 25 days of holiday plus national holidays.

Rest and Recuperation:
Paid sabbaticals as a loyalty bonus.

Team Spirit:
Be part of a collaborative work environment, where your team and relationships matter.

Pension Plan:
Secure your future with the Rendall & Rittner Pension scheme.

Extra Support:
Access Employee Assistance Programs (EAP) to help with family, health, financial, and work‑related matters.

As a Customer Experience Advisor, you will :

• Deliver outstanding customer service via phone and email, handling inquiries and resolving issues promptly.
• Maintain clear, empathetic communication, ensuring customers always feel heard and supported.
• Think creatively to solve customer problems and prevent potential issues from escalating.
• Collaborate with team members, ensuring a seamless service experience for our customers.
• Stay up to date on Rendall & Rittner’s services, using feedback to improve and enhance the customer experience.
• Participate in training sessions, continuously learning and evolving your skills to better serve our customers.
• Show strong verbal and written communication skills to articulate clear solutions.

• You are a customer‑focused individual who strives to make a positive impact on people’s lives.
• You have excellent communication skills, both over the phone and in writing.
• You're a problem solver, quick to think on your feet and come up with creative solutions.
• You thrive in a team environment, collaborating and sharing knowledge to achieve common goals.
• You’re passionate about providing a service that enhances satisfaction and builds lasting relationships.

Ready for this incredible opportunity? Explore Rendall & Rittner on Linked In for more insights or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at  and mention the reference number "-MS1."

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!