Neighbourhood Officer - Site ; Temp

Position: Neighbourhood Officer - Fully Site Based (Temp )
Pertemps Network Group are delighted to be in partnership with a London Housing Provider to recruit an enthusiastic and customer-focused Neighbourhood Officer to join their Neighbourhood Services team.
Based from a local area housing office, you will play a pivotal role in delivering high-quality, front-line housing management services across a defined patch.

Key Responsibilities
Manage a patch of tenancies, leases and licences, acting as the main point of contact for residents
Deliver a customer-focused housing management service, ensuring residents’ needs are addressed professionally and promptly
Undertake tenancy and leasehold management, including tenancy sign-ups, sustainment and enforcement where required
Manage and respond to anti-social behaviour (ASB) cases in line with policy and legislation
Carry out estate inspections, identify environmental issues and work with internal and external partners to resolve them
Complete tenancy verification checks and support fraud prevention activity
Respond to neighbourhood issues, emergencies and service requests efficiently
Maintain accurate case records and ensure compliance with housing policies and procedures
Attend evening meetings and out-of-hours emergencies when required

Rate: £27-£29 Umbrella

Location:

London

Hours:

Full-time

Contract:

3-6 Months

About You
You will bring either direct housing management experience or strong transferable skills from a related customer-facing or enforcement role, alongside a genuine commitment to supporting residents.
You will demonstrate:

Strong customer care and communication skills, with the ability to handle sensitive situations professionally
A proactive and solutions-focused approach to problem solving
The ability to manage a busy workload, prioritise effectively and work independently
Confidence working in a front-line, estate-based environment
A flexible approach to working hours, including evenings when necessary

What We Offer
A challenging and varied role within a supportive and high-performing team
Exposure to a broad range of housing management responsibilities
Ongoing support from your line manager and wider service
Opportunities to develop housing knowledge, skills and experience within a respected London housing organisation
Competitive salary and access to a strong local government benefits package, including pension and leave entitlements

The organisation recruits for attitude as much as experience.

We are looking for:

Enthusiastic and motivated
Keen to learn and develop
Adaptable and resilient in a fast-paced environment
Committed to delivering positive outcomes for residents This is a varied, operational role, ideal for someone who enjoys working closely with residents, resolving issues proactively, and contributing to safe, sustainable communities.

If you are an experienced or aspiring Neighbourhood / Housing Officer looking for a rewarding opportunity within a London housing provider, we would love to hear from you.

Apply now to take the next step in your housing career and make a real difference to local communities