Resident Services Assocaite

Position: Resident Services Assocaite-Fixed term (Contract)
Support the Resident Manager in ensuring smooth building operations and optimal customer experience from move-in to move-out, including managing resident issue resolution and enhancing resident experience through front-of-house interactions.

Key Responsibilities:

Customer Service

Maintain comprehensive knowledge of apartment and communal area systems
Assist with organising resident social events and activities
Coordinate with third-party suppliers and internal departments to handle resident requests
Work with Defects Resolution Team to validate work orders and arrange contractor access
Deliver excellent customer service and respond to feedback Commercial

Promote ancillary revenue opportunities (storage, lounge hires, etc.)
Build customer relationships to aid renewals and generate referrals
Implement cost and time efficiencies to meet P&L targets Operational

Process cases within agreed SLA timelines
Conduct daily development inspections and support health & safety compliance
Coordinate move-ins and move-outs with relevant functions
Manage contractor access and maintain apartment lease readiness
Complete all customer journey documentation
Support development asset maintenance and administration

Health & Safety

Ensure H&S compliance and report as required
Complete statutory checks as directed

Requirements:

ARLA/AIRPM qualifications desirable
IT literate with CRM and Excel experience
Excellent communication and interpersonal skills
Customer-facing experience essential (hotel, retail, student accommodation, or residential sectors preferred)
37.5 hours per week, working five days between Monday-Sunday, with varying shifts between 8am-8pm