Members Executive - FTC

We identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.

This is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

We’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.

Places where life happens. Where businesses grow. And where cities are defined.

Having a diverse workforce at all levels will empower us to make better decisions. We know that employing a diverse mix of people makes us a stronger and more sustainable business and one that reflects the diverse society around us. That’s why we encourage people from all backgrounds to apply.

MYO

At MYO we go the extra mile to ensure you have the best work day, every day. As the soul of our business we put our members first working with and around them to create a space they are proud to call home. We are at pivotal point at MYO opening a number of new work spaces this year. This role gives someone the opportunity to be a part of this exciting growth phase.

We are looking for a Members Experience Executive to join the team.

You will have a passion for delivering a premium customer service acting as the face of the brand in our client's premium flexible office space You will look after members, visitors and contractors

Our customers are at the centre of everything we do, meaning our spaces and services reflect real business needs with personalised solutions. Our offices are designed to promote productivity, foster creativity enabling business and people to thrive.

Main Responsibilities

As Member Experience Executive you will be one of the first faces of the space and brand. You will thrive in customer interaction and will take immense pride in delighting your members and guests daily. Taking ownership of the experience of our member and visitors interacting with the space. You will have a keen eye for detail, and thoroughly enjoy planning and hosting our member events in the process of delivering an exceptional service.

You will liaise with our service partners on a day-to-day basis to ensure the space is providing everything they need and support the Flexible Workspace Manager with the running of the space.

Duties include:

Customer

• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Develop relationships with internal and external members to understand and address their needs.
• Supporting in customer move ins and move outs
• Responding to customer tickets
• Acting as the first point of call for resolving members and guest issues and escalating where necessary.

Space

• Conducting tours of the space for office rental and event hire
• Liaising with the building management team
• AV and Room Setup
• Covering reception when needed, including lunch breaks
• Floor checks to ensure the space is tidy and ready for use

Events

• Planning members events and sourcing third party suppliers
• Manage MYO’s events budget appropriately whilst delivering an enriching events programme
• Tailoring events with MYO’s ESG strategy in mind.
• Supporting with general office admin tasks and the raising of PO’s.
• Maintaining the site documents
• Training the Member’s Host
• Hold regular KPI meetings with service partners to ensure service is maintained
• Supporting Flexible Workplace Manager in budget setting
• Manage and maintain MYO’s compliance platform ensuring all statutory testing is up to date

Other

• Deputising for Flexible Workplace Manager
• Overseeing small project works
• Acting as an ESG ambassador for MYO
• Representing MYO in wider Landsec Quarterly Customer Meetings.

The Ideal Candidate

• Relevant customer experience in, coworking, retail and or events
• Event planning experience
• Thrives in building relationships with people
• Natural born problem solver. You love juggling tasks and going to work not knowing what you’ll have to deal with that day
• Has the can-do…