Corporate Receptionist

We are hiring for a Corporate Receptionist to join our incredible team  will be part of a team of 5 working alongside our client who is an American global investment company. This is an incredible workspace, where the team deliver luxury experiences to clients and visitors. This is the ideal role for someone who has an incredible ability to build strong relationships with everyone they meet, while at the same time being able to provide unique guest experiences.

You will be a vital member of a highly professional team, committed to providing outstanding service and memorable experiences across two client-facing receptions and 17 meeting rooms. Type of contract:
Full-time, Permanent.

Hours:

40 per week (Monday-Friday; shift rota basis between 7:30 AM and 7 PM).

• Financial Freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, complimentary daily breakfast and lunch in the restaurant, as well as snacks and barista beverages!
• Secure Your Future:
  Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters:
  Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally:
  Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence:
  Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community:
  Take one paid day off annually to support a cause you’re passionate about!

• Creating a welcoming environment. The reception is the face of the business, setting the tone for guests and staff from the moment they step out of the lifts, and saying goodbye with a smile.
• Booking the client meeting rooms and supporting the catering team with the room set-up.
• Assisting with internal and external events.
• Working effectively with the ground floor team to ensure a seamless guest experience.
• Welcoming guests at the reception and escorting them to their meeting rooms or the required destination within the building.
• Working with the hospitality team, and other service providers to ensure the delivery of an exceptional service.
• Handling all internal and external calls and emails in a professional and timely manner.
• Always adopting a flexible and adaptable approach when dealing with ad-hoc duties as required.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
• Ideally, have previous customer service experience within a five-star establishment (e.g., luxury hotel, premium airline, or corporate environment).
• Be passionate and driven to deliver the very highest levels of customer service.
• Have great interpersonal skills, an outgoing and vibrant personality.
• Demonstrate an excellent command of the English language, both in verbal and written communication.
• Be proficient in MS Word, Excel and other similar software packages.
• Understand professional etiquette.
• Possess a high level of attention to detail.
• Flexible, proactive, and a genuine passion for helping others.
• Have the ability to work well under pressure and act both proactively and intuitively.

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at