Client Engagement and Membership Ambassador

Overview

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are currently recruiting for an engaging and customer focused Client Engagement and Membership Ambassador to join our team based at a well-known institution in the West End. The institution offers business executives the opportunity to purchase a membership and in doing so enjoy the many benefits that they have to offer, including a place to work, meet, host clients, and network, as well as training sessions and seminars.

As a Client Engagement and Membership Ambassador, you will be the face of the institution, engaging with members and visitors to enhance their experience.

Hours: 40 hours per week, shifts from 8:30am-5pm, Monday-Friday with some Sunday cover.

Salary: £33,000

Contract:
Fixed Term Contract until 31/05/2026

• To welcome new members and their guests, providing comprehensive tours of the facilities and explaining all membership benefits.
• To assist new members with the sign-up process by filling out online forms and ensuring all necessary information is collected.
• To conduct follow-up communications via email and telephone to complete membership applications and address any queries.
• To promote the benefits of membership while escorting guests of members to specific lounges or meeting rooms.
• To gather and relay member feedback to help improve services and offerings.
• To highlight key membership benefits such as prime location, competitive pricing, and networking opportunities.

• Proven experience in a customer-facing role, preferably in a membership or hospitality environment.
• Excellent communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in basic IT and administrative tasks.
• Ability to thrive in a team-oriented environment.
• High levels of professionalism and attention to detail.
• Excellent sales skills and abilities.

• What’s in it for you?
• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform which offers savings for thousands of high street retailers, hotels, cinemas and many more
• Our Training Academy provides excellent training and development opportunities for our people