Operations & Client Relations Executive

Tour Partner Group is a leading DMC for the UK, Ireland, the Nordics and Baltics. We bring together more than 300 destination specialists, designing B2B travel for Groups and FIT. Along with our MICE division, HORIZONS by Tour Partner Group, we are the experts in creating authentic experiences and memories that last a lifetime. We have offices in London, Edinburgh, Dublin, Copenhagen, and Phoenix.

Our mission is to deliver personally tailored, authentic tours.

• Crafting engaging tour itineraries and packages
• Coordinating logistics and booking accommodations, transport, and activities etc.
• To be in contact with the Tour Leader during the tour on a regular basis to make further adjustments in the program if needed and solve all problems.
• To double check, get the final travel documents ready and send them to the client.
• Re-negotiation with suppliers is an important aspect of the job to be able to offer the customer the best product to the best possible price
• Ensuring the price and margin of our offer is competitive and profitable, within the company’s pricing guidelines.
• Monitor if payment conditions are respected, and/or that invoices are accurate and/or on time. Will report eventual delays to the DM/supervisor or TL.
• Responsible for ensuring that payment is on time.
• Investigate and resolve service complaints efficiently.
• Offer support or cover for other departments as required.
• Conduct rate collection/negotiation activities as directed by the Manager/Supervisor.
• Emergency phone.

• European Language Skills are a plus, but not mandatory
• Travel industry market & culture understanding
• Strong organizational skills and attention to detail.
• Good computer skills and fluency with Microsoft office package
• Skilled negotiator with strong professional relationship-building abilities.
• Paying attention to detail, accuracy and consistency are essential.
• Being calm and assertive when handling client / supplier incidents
• Being able to handle operations and creating best practise on operation.
• A good Team player.
• Able to follow company’s procedures.