Cargo GSSA Customer Service & Reservations Agent

We are recruiting for a Customer Service & Reservations Agent to join a well-established Cargo GSSA operation. This is an excellent opportunity for someone with air cargo experience who enjoys customer interaction and working in a structured office environment.

• Managing cargo reservations and space bookings for airline customers
• Handling customer enquiries via phone and email in a professional manner
• Liaising with airlines, freight forwarders, and internal teams
• Processing bookings accurately within cargo reservation systems
• Monitoring flight allocations and maximising load factors
• Preparing and issuing confirmations, amendments, and cancellations
• Ensuring all activities comply with company procedures and airline requirements

• Previous experience in air cargo customer service, reservations, or GSSA operations
• Good understanding of cargo booking processes and airline capacity management
• Strong communication and customer service skills
• High level of accuracy and attention to detail
• Confident IT skills and experience using cargo systems
• Ability to work independently and as part of a team

Monday to Friday pm