Cargo GSSA Customer Service & Reservations Agent
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-01-25
Listing for:
Marketingagentur Nirtl
Full Time
position Listed on 2026-01-25
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Airport Staff & Aviation Operations, Summer Seasonal -
Transportation
Airport Staff & Aviation Operations
Job Description & How to Apply Below
We are recruiting for a Customer Service & Reservations Agent to join a well-established Cargo GSSA operation. This is an excellent opportunity for someone with air cargo experience who enjoys customer interaction and working in a structured office environment.
Responsibilities- Managing cargo reservations and space bookings for airline customers
- Handling customer enquiries via phone and email in a professional manner
- Liaising with airlines, freight forwarders, and internal teams
- Processing bookings accurately within cargo reservation systems
- Monitoring flight allocations and maximising load factors
- Preparing and issuing confirmations, amendments, and cancellations
- Ensuring all activities comply with company procedures and airline requirements
- Previous experience in air cargo customer service, reservations, or GSSA operations
- Good understanding of cargo booking processes and airline capacity management
- Strong communication and customer service skills
- High level of accuracy and attention to detail
- Confident IT skills and experience using cargo systems
- Ability to work independently and as part of a team
Monday to Friday pm
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