Part time Customer Service Administrator

Part-Time Customer Service Administrator – Office-based, Hayes, Middlesex

Salary: Pro-rata from £30,000 + benefits |
Hours: 9:30am–2:30pm (school hours option)

We’re looking for a detail-driven, customer-focused professional to join our team as a Part-Time Customer Service Administrator
. You’ll be the key link between our customers and operations, ensuring orders are accurate, on time, and that any issues are solved quickly. This is more than admin – it’s about delivering an outstanding customer experience every day, with flexibility to fit around school hours.

• Experienced in Order Management, Customer Service, or Supply Chain Operations
• Confident with EDI transactions, order flows, and troubleshooting errors
• Excel-savvy – VLOOKUPs, Pivot Tables, and reporting come naturally
• Highly organised with an eagle-eye for detail
• Problem-solver who can investigate issues and deliver practical solutions
• Excellent communicator – written and verbal
• Flexible and proactive, with a willingness to adapt and improve processes

• Manage customer orders from placement to delivery – keeping everything on track
• Monitor deliveries, chase PODs, and keep customers updated
• Resolve stock, delivery, or order issues quickly and efficiently
• Handle customer queries via phone and live chat with confidence
• Maintain accurate records in D365 and produce regular reports
• Work closely with internal teams to smooth processes and resolve challenges
• Support the team through cross-training and ad hoc cover when needed

• Experience creating training materials or supporting colleague development
• Previous experience with D365 or similar order management systems

• Part-time hours with school-friendly flexibility (9:30am–2:30pm)
• Pro-rata salary based on £30,000 per year
• Full company benefits package
• A supportive team environment where your input and ideas are valued

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