Reservations Specialist

Reservations Specialist - Media and HNWI

This is an exciting opportunity for an experienced Reservations Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.

Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you’ll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines.

The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed.

• Experience with in the travel industry is essential, ideally with experience of researching and securing accommodation for business and leisure trips
• Excellent at building relationships and rapport
• A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
• Great communication skills and an excellent telephone manner
• Excellent eye for detail and accuracy
• A team player who can engage effectively across all levels of a business
• Highly motivated and well-organised
• Good knowledge of Microsoft Office, particularly Excel

This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, and who always strives to deliver the best possible service to customers and clients. The role is based in North West London on a permanent basis and is fully office based.

The hours are Monday - Friday on a shift basis between 9am and 6.30pm