Call Centre Representative

Overview

Twickenham, UK | £22,000 - £30,000 yearly | Full time

Monday - Friday: 9.00am to 6.00pm and Saturday 9am to 1pm (on a rota system, paid)

• Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or queries.
• Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
• Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
• Handling incoming service-related calls, provide advice to customers and / or arranging relevant bookings
• Making follow up calls after service visit
• Calling lapsed customers and chasing service reminder bookings

• Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).

• Previous experience in Customer Service / Reservations / making bookings advantageous.
• A polite and friendly personality
• Ability to work well under pressure
• Excellent telephone manner