Call Centre Representative
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-01-24
Listing for:
Lexus Leicester
Full Time
position Listed on 2026-01-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Overview
Twickenham, UK | £22,000 - £30,000 yearly | Full time
Monday - Friday: 9.00am to 6.00pm and Saturday 9am to 1pm (on a rota system, paid)
The Role & Responsibilities- Taking inbound and making outbound telephone calls to our customers to Book and schedule vehicle service and repair work, MOT’s and recalls. Responding to any questions or queries.
- Ensuring that all reception booking procedures are carried out, ensuring a steady and realistic flow of available work through the workshop and adhering to the recall process.
- Checking the online service books system as well as any direct email booking requests and make the necessary bookings and email the customers to confirm their appointments.
- Handling incoming service-related calls, provide advice to customers and / or arranging relevant bookings
- Making follow up calls after service visit
- Calling lapsed customers and chasing service reminder bookings
- Experience in the motor trade advantageous (although we would be keen to see applicants from other industries).
- Previous experience in Customer Service / Reservations / making bookings advantageous.
- A polite and friendly personality
- Ability to work well under pressure
- Excellent telephone manner
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