German & English Bilingual Customer Service Advisor Hybrid

Overview

We are recruiting for a permanent German & English Bilingual Customer Service Advisor to speak both German and English.

* Hybrid for London office*

• Respond to English and German emails, and answer calls in both languages.
• Handle customer queries in our system and translate replies between English and German.
• Deliver outstanding customer service/excellence in all interactions—over the phone, by email, social media and live web chat—in both English and German.
• Communicate directly with customers on the phone, by email, social media and live web chat.

• A natural ability to communicate and empathise.
• A confident and professional manner.
• A real willingness to help customers with their challenges.
• Desire to have fun at work.

• IIP Accredited Employer.
• Great working culture of fun and sociable team environment.
• Pension scheme with Standard Life.
• Eye test vouchers and discounts.
• Discounted corporate gym membership with Anytime Fitness (24‑hour gym with over 5000 sites globally).
• Involvement with local charities and fundraising days.
• Campaign‑specific benefits including discounts, incentives and prizes.
• Apprenticeship qualifications and career flight path schemes.
• Recognition and reward schemes with Love to Shop Voucher rewards.

£26,312 per annum

* Hybrid for London office*

40 paid hours per week.

Monday – Saturday, based on a shift pattern. 8‑hour shifts within the opening hours of 8am – 8pm. Rota provided 2 weeks in advance for easy planning.

To apply for this Multilingual Customer Service Advisor position please submit an up‑to‑date CV or alternatively call Sara, Nikola or Alan for more details.