Fleet Account Administrator

Overview

Based at Camden, with occasional cover rs are 8:30 to 17:30. You may need to cover extra hours or days when customers need us, or when the team is short due to holidays or absence.

This role is the day-to-day owner for a portfolio of taxis and drivers. You keep vehicles rented, issues handled fast, drivers looked after, and records accurate. You’ll spend a lot of time on the phone, in Salesforce, and coordinating with Technicians and Finance.

• You’ll manage a set of vehicles and drivers like it’s your own mini business. That means keeping on top of availability, maintenance bookings, check-in and check-out, rental collections and returns, agreements, documents, and anything that impacts uptime and customer experience.
• You’ll handle new driver enquiries from first contact through to booking and onboarding. You’ll answer questions clearly, set expectations, and follow up properly.
• You’ll handle problems without drama. Complaints, late returns, payment queries, vehicle issues, driver frustrations, customer escalations. You’ll stay calm, log everything properly, and close the loop.
• You’ll be obsessive about admin accuracy. If it isn’t in Salesforce, it didn’t happen. You’ll keep the data clean and up to date because operations, finance, and reporting depend on it.
• You’ll work closely with Finance to deal with payment queries and keep accounts moving. You’ll also report accidents and incidents through the correct process and make sure the paperwork is right.

• Drivers can reach you and get answers fast.
• Vehicles are out earning, not sat idle due to avoidable delays.
• Complaints are handled quickly, fairly, and properly documented.
• Salesforce records are accurate, complete, and easy for anyone else to pick up.
• You chase what needs chasing, you escalate early, and you don’t let things drift.

• You’re a strong, practical customer service person who can run a busy desk. You’re confident on the phone, professional with customers, and able to be politely firm with drivers when needed.
• You’re highly organised and naturally follow a process. You don’t rely on memory. You write things down, you log it, and you can prove what was agreed.
• You’re calm under pressure and don’t take conflict personally. You can handle complaints and difficult conversations without losing your head.
• You’re tech-comfortable. You can learn systems quickly and you’ll use Salesforce daily. You’re good with detail and you don’t make sloppy errors.

• Minimum 1 year in a customer service role with heavy phone and email use.
• Strong admin skills with a track record of accuracy.
• Comfortable using a CRM system. Salesforce is a big plus.
• Automotive, fleet, rental, or garage experience is a plus. If you’ve worked with drivers or owner operators, even better.
• GCSEs (or equivalent) in English and Maths.
• This role is not for you if you don’t like being on the phone, if you struggle to stay organised when it gets busy, or if you dislike logging details and following a process.