Sales & Customer Experience Manager

Sales and Customer Experience Manager
Permanent | UK-based | International Travel Required
Salary:
Competitive, dependent on experience
The Opportunity
An ambitious and growing international business is looking to appoint a Sales and Customer Experience Manager to lead and scale its customer-facing operations.
This is a high-impact role for someone who thrives on driving sales performance while delivering exceptional customer experiences. You’ll take ownership of a small but growing customer service and experience team, shape processes and systems, and play a key role in the next phase of business growth.
What You’ll Be Doing

* Leading, coaching, and developing a customer service / customer experience team (initially 2–3 people, with growth planned)

* Driving sales performance while maintaining outstanding service standards

* Owning and optimising CRM and customer support platforms (Zendesk or similar)

* Acting as the escalation point for complex customer and commercial issues

* Analysing customer data and feedback to improve service delivery and identify sales opportunities

* Working cross-functionally with senior stakeholders to align customer experience and commercial strategy

* Setting, tracking, and improving KPIs related to customer satisfaction and sales performance

* Supporting system improvements, process development, and scalability

* Representing the business with customers and partners, including occasional international travel
What We’re Looking For

* Proven experience managing people within sales, customer service, or customer experience environments

* A strong commercial mindset with a track record of driving sales growth

* Hands-on experience with Zendesk or confidence working with other CRMs or ERPs

* A proactive, solutions-focused approach with the ability to lead from the front

* Excellent communication and stakeholder management skills

* Comfortable operating in a fast-paced, evolving environment

* Willingness and flexibility to travel internationally when required
Why Apply?

* Opportunity to build and grow a customer experience function

* High visibility role with influence at senior leadership level

* International exposure within a growing business

* Competitive salary and long-term career progression