London - Relief STARS Front of House, Brand Ambassador

Company Description

Our STARS deliver a consistently high‑end, comprehensive, and discreet security‑focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customers’ people, property, and information always, in a knowledgeable, professional, and service‑oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable Front of House services with enhanced security awareness training. Vetted to BS7858, our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here:

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high‑profile clients in the London area.

• 24 hours per week
• Monday – Friday (2 days per week on average)
• Earliest start 07:00
• Latest finish 19:00
• Core rate £13.05, enhanced up to £16.72 dependant on site

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high‑end customer focused experience
• Embody a high‑performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in‑keeping with the values, brand identity and culture of both

• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high‑level service
• Working knowledge of administrative computer packages such as MS Office, GSuite, etc.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try our hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks – Our real change makers of the business. YOU, the Race at Work Charter, and the Armed Forces Covenant.

We…