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Service Operations Lead: Customer Support & Escalations
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-01-23
Listing for:
Xerox
Full Time
position Listed on 2026-01-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading technology company in Greater London is seeking a capable Site Operations Manager to oversee customer support operations. The role entails managing service delivery, escalation processes, and ensuring high customer satisfaction by implementing efficient solutions. Candidates should possess strong technical skills, ideally with experience in IT Service Management, and a BA/BS degree. The position emphasizes teamwork and communication to foster effective service improvement initiatives.
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