Call Centre Operative

Location: North West London

We are currently seeking a German‑speaking Inbound Call Centre Advisor for a 6‑week temporary booking. This role will support an inbound campaign, handling calls from shareholders who are enquiring about shareholder facilities and related services.

Key Responsibilities

Handle inbound calls from German‑speaking shareholders in a professional and efficient manner
Respond to queries relating to shareholder facilities and general account information
Provide accurate information while maintaining high levels of customer service
Escalate queries where required in line with internal procedures
Accurately capture and update customer information on internal systems
Ensure all calls are handled in line with compliance and data protection requirements

Skills & Experience Required

Fluent German speaker (spoken and written)
Previous inbound call centre or customer service experience
Confident communication skills with a professional telephone manner
Strong attention to detail and ability to follow processes
Comfortable working with multiple systems and databases
Reliable, punctual, and able to commit to the full 6‑week booking

Working Hours

[Insert shift pattern, e.g. Monday-Friday, 9am-5pm]

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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