Customer Success Manager

Join Kanpla’s Growth Journey!
Ready to take on a key role in one of the fastest-growing startups in the Nordics?
Kanpla is on a mission to digitalise contract catering, and we’re looking for a Customer Success Manager to grow and support our UK customer base with a strong focus on the education contract catering sector 🇬🇧.

As a UK Customer Success Manager, you’ll be a key driver of customer adoption, operational success, and long‑term partnerships. You’ll support customers through mobilisations, onboardings, and day‑to‑day operations, acting as a trusted partner and the face of Kanpla in the UK. This is a highly hands‑on role with real responsibility and room to grow.

• Own and support a portfolio of UK customers, primarily in the education contract catering sector
• Take ownership of mobilisations and operational setups across new and existing sites
• Drive customer adoption, success, and satisfaction across the full lifecycle
• Act as a key point of contact for customers, building strong and trusted relationships
• Support and help execute the UK Customer Success strategy
• Work closely with the International Go‑To‑Market and Global Customer Success teams
• Represent Kanpla on‑site with customers when needed

• A high‑impact role in a fast‑growing, international company
• An ambitious, fun, and informal work culture with a results‑driven mindset
• A product with real value, reducing food waste and enhancing canteen experiences for thousands
• Opportunities for professional growth, with support for your development in a dynamic and fast‑moving environment
• Competitive salary based on experience
• Option to work from our office in London 🇬🇧

• A proactive, energetic, and curious mindset
• High ownership and comfort working in a fast‑moving environment
• At least 3+ years of experience in Customer Success, Account Management, or similar
• Experience working with UK schools / education or contract catering is a big plus
• Comfortable with complexity and customer‑facing problem solving
• A good understanding of SaaS and a tech‑savvy approach