Liaison Officer

Position: Housing Liaison Officer
Location: North London

Housing Liaison Officer
North London
3 to 6 month ongoing contract
Full time hours Monday to Friday 9am to 5pm

Role Purpose

To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with general enquiries. To be responsible for a range of tenancy management duties and be a visible presence with residents on our estates.  Ensuring tenants are well cared for, neighborhoods are clean and safe and resident satisfaction is high.

Responsibilities

To take part in the organisation’s response to emergencies, helping to co-ordinate actions and providing support to residents.
To respond to and manage incidents of low level anti-social behaviour, including harassment, nuisance, and neighbour disputes, taking appropriate action in liaison with Haringey Council, Police and other agencies. To take enforcement action to resolve anti-social behaviour and breach of tenancy matters and to refer particularly complex issues to a Senior Housing Officer.
To support the effective management and re-letting of void properties by carrying out pre-termination visits; accompanied viewings; sign-ups and new tenant visits promptly and ensuring that new tenants are aware of their responsibilities under the tenancy agreement.
To give general advice on housing options including transfers or any other tenancy related issues including supporting new tenants as appropriate to settle into their homes.
To ensure robust tenancy sustainment working across the patch, where possible, working with internal and external partners to bring about successful outcomes, escalating particularly complex cases to the Senior Housing Officer where appropriate.

Requirements

Working with the general public, preferably in a service delivery setting.
Housing qualification and evidence of continued professional development
Commitment to taking responsibility for own learning and development.
Communicate effectively with the public and members of staff at all levels and from diverse backgrounds.
Previous experience in a housing organization or similar environment

PLEASE NOTE:

All applications are monitored and shortlisted candidates will be contacted via phone call or email