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HFP - Customer Service Advisor
Job in
Greater London, London, Greater London, EC1A, England, UK
Listed on 2026-01-20
Listing for:
VENOT Services Limited
Full Time
position Listed on 2026-01-20
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Bilingual, Customer Service Rep
Job Description & How to Apply Below
Role Overview
This placement supports the front‑line customer service team at Wood Green Library, helping residents access council services and navigate systems efficiently in a busy public‑facing environment.
Key Duties- Issue Qmatic tickets and book customer appointments
- Shadow reception staff and assist with queue triage
- Provide advice on common resident queries
- Support residents with online applications and basic troubleshooting
- Build confidence managing a busy reception area
- No previous experience required
- Placement must align with the individual’s future career goals
- Commitment to the full placement duration
- Willingness to learn, follow instructions, and work in a diverse cultural environment
- Preferably aged 19+ due to the nature of the role
- Confident and approachable with strong people skills
- Calm and helpful under pressure
- Strong verbal communication skills
- Positive, can‑do attitude
The placement includes one‑to‑one guidance, an induction day, and full training. Training will cover:
- Safeguarding
- Unconscious Bias
- Display Screen Equipment (DSE)
- Stress Awareness
- Cyber Security
- GDPR & Data Protection
- Fire Awareness
- Health & Safety
- Relevant IT systems and packages
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