Customer Relations & Complaints Specialist

Hair by Zindzi is looking for a Customer Complaints Specialist who genuinely cares about delivering a great customer experience and protecting our brand reputation.

• Be the main point of contact for customer concerns across online orders, services, and enquiries.
• Resolve complaints fairly, professionally, and with empathy.
• Investigate issues, identify solutions, and work with internal teams to prevent future problems.
• Must be computer savvy or order management system Excel, Docs, etc.
• Produce clear, professional written responses while maintaining confidentiality and data protection.

• Calm, customer-first mindset with the ability to turn negative experiences into positive ones.
• Strong communication skills and ability to handle sensitive situations.
• Organised and able to manage multiple complaints at once.
• Experience in customer service, complaints handling, retail, e-commerce, or beauty brands.
• Right to work in the UK.

If you’re passionate about helping customers and making a real difference, we’d love to hear from you!