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Customer Success Mgr./ CSM CRM System

Hybrid Customer Insight & Intelligence Lead

Job in London, Greater London, EC1A, England, UK
Listing for: Saga
Full Time position
Listed on 2026-01-20
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, CRM System
Job Description & How to Apply Below
A leading UK insurance company is seeking a Customer Insight & Intelligence Lead to enhance customer experience and retention through data insights. This role requires expertise in customer behaviour analytics, strong communication skills, and a Bachelor's degree in a relevant field. You will aggregate and analyze customer journey data, develop actionable recommendations, and collaborate across functions to drive operational improvements.

The position operates in a hybrid setup, requiring occasional office visits in London.
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