Cargo Customer Service Agent

Location: Greater London

Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area.

Daily Duties:

- * Managing cargo reservations and space bookings for airline customers

* Handling customer enquiries via phone and email in a professional manner

* Liaising with airlines, freight forwarders, and internal teams

* Processing bookings accurately within cargo reservation systems

* Monitoring flight allocations and maximising load factors

* Preparing and issuing confirmations, amendments, and cancellations

* Ensuring all activities comply with company procedures and airline requirements

Required Experience:

- * Previous experience in cargo or freight forwarding

* Customer services

* Strong communication and customer service skills

* High level of accuracy and attention to detail

* Confident IT skills and experience using cargo systems

* Ability to work independently and as part of a team

Monday to Friday 9am - 5.30pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry