Senior Operations Consultant

Senior Operations Consultant  - Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1000 travel fund, 25 days holidays, pension and many more. Experienced Operations Executive within travel is a must from a luxury tour operators or a DMC dealing with HNWIs, complex knowledge of Europe would be beneficial and working within a luxury travel brand is a must

Senior Operations Consultant duties
-Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.
-Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country
-Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner
-Finalising travel documents and ensuring they go out to clients within deadlines set per country
-Working closely with the finance team to ensure that supplier invoices are paid by deadlines set
-Ensuring that the CRM system, reservations system and other portals they use are kept up to date
-Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents
-Dealing with emergency phone calls/Whatsapp groups , if clients have any issues whilst on their holiday

Senior Operations Consultant Requirements:
-Someone who has at least 5 years of experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialise in Europe
-Someone who is thinking 3 steps ahead so the VIP clients have a smooth , memorable holiday with no issues
-A strong team player who brings positive energy and an attitude to their work
-Experience in working with both DMC's and direct suppliers in previous roles
-An analytical person who is confident formulating processes and then successfully implementing them
-Someone with excellent organisational skills and strong attention to detail
-The ability to work under pressure and accustomed to working to operational deadlines
-Excellent customer service skills and a strong command of written and spoken

-A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups
-Someone with a deep passion for travel and new experiences

What they are offering:
-A base salary of £40,000 - £45,000 per annum. Performance bonus
-25 days of paid holiday (excluding public holidays), rising to 30 with service, plus you can buy more holidays if required
-An extra day off for your Birthday
-2 Volunteer days off a year
-£1,000 of personal travel credit each year to use on personal holidays
-Discounted worldwide travel for you and your family
-Paid learning and development courses
-Contributory pension
-Opportunity to join a dynamic and fast growing international company

If you are interested in the above role please apply online or send your cv to (url removed) quoting MS60400