Customer Service Desk Administrator

Responsibilities

The role involves.

• To identify chargeable Reactive & PPM work through the call verification process
• Quoting customers for work where required by managing the JS34 within Joblogic.
• Raise orders for subcontractors and third-party suppliers when requested
• Manage and allocate PO’s to job as they come in
• Updating Joblogic with Parts Information
• Resolve invoice queries
• To request purchase order for the work carried out where it has not yet been provided
• Invoicing through Joblogic
• Attend monthly reviews for chargeable work
• Create customer Dashboards with a chargeable element
• Producing Client dashboards weekly / monthly
• Resolving any queries from billing
• Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s.
• Provide support to the Customer Service Desk Coordinators
• Responding to internal emails promptly and efficiently
• Updating Job Logic with latest status and notes accordingly
• Raising and sending orders for required equipment as requested by engineers to complete fault calls.
• Raise orders to third-party suppliers for support agreements and for specialist subcontractors.
• Complete any other duties requested by your line manager to allow operation of the service desk.
• Perform all duties professionally, promptly, and efficiently.
• Act as an ambassador for the company

The role requires the candidate to have

• Excellent communication skills – both written & verbal
• Computer literate with good knowledge of MS Office applications especially Excel and similar
• Experience of using COINs or another accounts system
• Business administration
• Experience in an accounting support or administration role
• Quote preparation
• Billing or invoicing
• Excellent time management and organisational skills
• Team player who is willing to learn and drive initiatives forward.
• The ability to work under pressure and meet Customer SLAs is essential.
• Ability to prioritise workload.
• Calm under pressure.
• Ability to multitask
• Desire to provide a good level

Customer Service experience is desirable, the successful candidate must be enthusiastic, willing to learn and have a positive approach. The role will suit someone who is team orientated, self-motivating and success driven.

To express an interest in this role please send your CV and a covering letter to  no later than 31st Jan 2026. All job candidates will be screened to BS7858 to meet Reliance High-Tech’s vetting standards.