Senior operations consultants

Senior Operations executive

Required for this luxury tour operator, homebased or hybrid, salary up to £45,000 plus great benefits including bonus, £1,000 travel fund, 25 days holidays, pension and many more. Experience operations executive within travel is a must from a luxury tour operators dealing with HNWIs or a DMC, fantastic knowledge of Europe would be helpful and working within a luxury travel brand is a must.

• Dealing with new luxury VIP bookings which mainly are within Europe but can also be worldwide.
• Liaising closely with either DMC's or direct partners (hotels, guides, private drivers) they have on the ground in each country.
• Ensuring that services such as hotels, private tours, flights and other services are booked accurately and in a timely manner.
• Finalising travel documents and ensuring they go out to clients within deadlines set per country.
• Working closely with the finance team to ensure that supplier invoices are paid by deadlines set.
• Ensuring that the CRM system, reservations system and other portals they use are kept up to date.
• Communicating effectively with clients to obtain self booked flights and other pre-departure information that is required to finalise their documents.
• Dealing with emergency phone calls/Whatsapp groups, if clients have any issues whilst on their holiday.

• Someone who has at least 5 years experience in a similar operations exec/coordinator role for a luxury tour operator or DMC who specialises in Europe.
• Someone who is thinking 3 steps ahead so the VIP clients have a smooth, memorable holiday with no issues.
• A strong team player who brings positive energy and an attitude to their work.
• Experience in working with both DMC's and direct suppliers in previous roles.
• An analytical person who is confident formulating processes and then successfully implementing them.
• Someone with excellent organisational skills and strong attention to detail.
• The ability to work under pressure and accustomed to working to operational deadlines.
• Excellent customer service skills and a strong command of written and spoken.
• A natural problem solver who is happy to formulate solutions to everyday operational tasks which come ups.
• Someone with a deep passion for travel and new experiences.

• A base salary of £40,000 - £45,000 per annum. Performance bonus.
• 25 days of paid holiday (excluding public holidays), rising to 30 with service, plus you can buy more holidays if required.
• An extra day off for your Birthday.
• 2 Volunteer days off a year.
• £1,000 of personal travel credit each year to use on personal holidays.
• Discounted worldwide travel for you and your family.
• Paid learning and development courses.
• Contributory pension.
• Opportunity to join a dynamic and fast growing international company.

If you are interested in the above role please apply online or send your cv to  quoting DT60400