Client Services Executive; Front of House

Client Services Executive (Front of House)

Location:

City of London. Organisation:
London Works (on behalf of a leading international law firm).

Contract:

Permanent, full-time. Working Pattern:
Monday to Friday, shift-based between 07:30 and 20:30.

Reporting to the Senior Client & Hospitality Services Manager, you will be the face of the firm and the first point of contact for visitors and clients—both in person and over the phone. This is a high-profile, people-facing role where you will create a lasting first impression by providing outstanding customer care and professionalism.

• Five-Star Welcome: Deliver a professional and friendly welcome to visitors, occupiers, and clients.
• Front of House Operations: Manage visitor sign-in according to security procedures and maintain a professional reception area.
• Meeting Room Management: Coordinate bookings and configure room layouts—such as Cabaret, Theatre, or Boardroom.
• Technical Support: Set up conference rooms with equipment including laptops and video conferencing tools (full training provided).
• Professional Communication: Answer calls promptly and professionally, using guests' names for a personalised experience.
• Operational Support: Handle queries and complaints calmly and manage ad hoc tasks like deliveries or taxi bookings.

• Experience: Proven background in customer service within a corporate or high-standard setting.
• Communication: Excellent verbal and interpersonal skills with the ability to interact with senior stakeholders.
• IT Literacy: Strong IT skills, including Microsoft Office (knowledge of Manhattan Datacraft is a plus).
• Attributes: A service-focused attitude, the ability to stay calm under pressure, and strong organisational skills.

London Works actively welcomes and champions applications from people under-represented in professional services sectors, including those from lower socio-economic backgrounds, disabled and neurodivergent candidates, and career changers.

Please sendyour

CV and a brief note on your area of interest/motivation to