Europe & Ski Team Senior Travel Consultant

About the Role

Scott Dunn is an award‑winning luxury tour operator creating tailor‑made vacations to destinations all over the world. With offices in the UK, US and Singapore we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online the way through to post‑vacation.

Joining our specialist Europe & Ski team we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury tailormade holidays to our discerning guests whilst navigating and creating experiences across European destinations, taking ownership of all aspects of selling and booking a holiday including written and verbal quotations and holiday documentation, contacting guests on their return to receive feedback and create new enquiries, working towards individual and team sales targets and meeting Key Performance Indicators, developing excellent product knowledge for immediate sales area but also within all areas of the Scott Dunn portfolio, supporting all marketing initiatives including brochure production, website management, email campaigns, PR and promotional events, meeting guests on a face‑to‑face basis when required, learning and becoming conversant with all computer software applications, and working closely with all departments and Sales teams.

• Take responsibility for the guest journey from first contact to post‑travel and repeat travel.
• Demonstrate excellent attention to detail and accuracy in all communication with guests.
• Speak to all guests on the phone and organise their holiday by effectively listening to the guest and their requirements.
• Meet guests at their request and use sales skills to convert into bookings.
• Respond to all enquiries in an efficient and timely manner.
• Handle high volumes of guest phone calls during peak periods.
• Manage invoices including handling payments, collecting guest details and organising pre‑arrival information.
• Complete all travel documentation within specified time frames.
• Maintain contact with guests between booking and departure date, including arranging all concierge requirements.
• Record essential data and information using Scott Dunn’s IT software.
• Act on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary.
• Book guest flights and manage reservations through Travelport.
• Attend all internal and external training courses.
• Conduct familiarisation trips abroad and present back to teams and update website.
• Attend trade shows and promotional events in the UK and abroad.
• Train colleagues with knowledge gained from areas visited.
• Account for costs and margins on each booking.
• Contribute to the team over and above standard sales and service requirements.
• Perform such other duties as management may reasonably require from time to time.

• Given this is a Senior opportunity you will naturally have acquired experience across the key product areas through extensive Europe Travel accompanied by Travel Sales experience.
• Sales driven with a keen eye for numbers.
• Enthusiastic and polite telephone manner.
• Excellent attention to detail.
• Proven organisational skills.
• Previous experience of delivering exceptional customer service.

• Required Experience:
  
  Senior IC
• Key
  
  Skills:
  
  Accounting & Finance, ABAP, Computer Operating, Fleet, Air Pressure Handling, Health And Safety Management

All employees must promote understand and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application.
Start by listening. We take the time to understand our guests and colleagues’ needs.
Be Precise. We take pride in getting every detail right.
Own it. We deliver on commitments we the Detail.
Love learning. We energetically seek out and share new ideas and insights.
Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback.
Work with the best. We attract, retrain and partner with…