Customer Care Coordinator

Reference: 16161_
Posted: January 14, 2026

Opportunity for a Customer Care co-ordinator to work for one of the UK's leading national house builders. The company is a well-established UK residential property developer with a long history of building new homes across multiple regions. It operates through locally based teams, delivering a range of housing types while placing a strong emphasis on customer experience, quality, and ongoing support for homeowners.

The Customer Care Co-ordinator role focuses on supporting homeowners by managing enquiries, coordinating repairs, and acting as a key point of contact between customers, internal teams, and external contractors. The position requires strong organisation and communication skills, as it involves scheduling works, tracking issues, and ensuring resolutions are delivered efficiently. The working environment is typically fast paced and collaborative, with an emphasis on problem-solving, attention to detail, and maintaining a positive customer experience.

• Dealing with customer via phone & email as well as face to face
• Talking through the defect with the customer, booking in engineers where needed or subcontractors for specialist issues
• Delivering excellent customer service on all levels
• Efficient use of the CRM system
• Booking in engineers & subcontractors to carry out works
• Maintaining good relationships with sub-contractors for the specialised works
• Dealing with purchase order invoices

• Prior experience working in customer service working alongside a residential developer or housing association
• Ability to build strong relationships.
• GCSE Maths and English - Grade 4+ (equivalent)
• Ability to travel to different sites

• Cycle to work scheme
• Opportunity for progression in the role

If you want to hear more about this Customer Care Co-ordinator role please apply with an up-to-date copy of your CV or contact Elizabeth Holke in our London Office on .