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Customer Experience Specialist – Empathy & Resolutions
Job in
Greater London, London, Greater London, EC1A, England, UK
Listed on 2026-01-16
Listing for:
loveholidays
Full Time
position Listed on 2026-01-16
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading holiday service provider is seeking a member for its Specialist Resolutions Team in Greater London. This role involves handling sensitive cases such as bereavement and serious medical issues, ensuring timely resolutions while maintaining a high level of customer empathy. Candidates should have excellent communication skills, attention to detail, and experience in managing complaints. The position requires periodic attendance at the Hammersmith office for team meetings.
Benefits include pension contributions and holiday discounts.
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