Customer Service Consultant - Chiswick

What You'll Do

As a Customer Service Consultant, you will provide outstanding service, educate customers on digital platforms, raise fraud awareness, and support vulnerable clients to ensure financial inclusion. You will be passionate about delivering an exceptional customer experience and will hold conversations that exceed expectations.

• Serve as the first point of contact for customers and take ownership of their needs.
• Drive customer education around HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine support options.
• Assist customers Didier with complex banking needs.

• Excellent communication skills with empathy and connection building.
• Resilience in a continuous changing environment.
• Previous customer‑service experience helpful but not essential.

Full‑time, 35 hours per week:
Monday to Friday 09:00‑17:00 and Saturday 09:00‑13:30 (where the branch is open). You may be asked to support other local branches as required.

You will receive full in‑branch training over 9 days in total, split over three weeks. Attendance of the entire course is required; holidays cannot be taken during the training period.

Starting salary of £27,400 per 35‑hour week plus an annual discretionary performance bonus.

• Over six weeks’ holiday, including bank and public holidays with the option to buy more.
• Perks at Work Benefit: access to 30,000+ national and local employee discounts.
• Market‑leading employer pension contribution.
• BUPA Healthcare.
• Life assurance equal to four times your annual salary.
• Flexible benefits platform for health club, retail vouchers, car breakdown cover, etc.
• Sharesave scheme – monthly savings plan linked to an option to buy shares.

Entry level

Other

We’re dedicated to creating diverse and inclusive workplaces. HSBC is a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the role’spackages v of the role’s minimum criteria.

If you require accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk:
Email: ;
Telephone: .