Customer Experience Specialist – Resolutions & Special Assistance
Job in
Greater London, London, Greater London, EC1A, England, UK
Listed on 2026-01-15
Listing for:
loveholidays
Full Time
position Listed on 2026-01-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
A leading travel company in the UK seeks a Customer Experience Specialist to join their Specialist Resolutions Team. This role requires outstanding customer service skills and empathy to resolve sensitive cases, from complaints to special assistance requests. Responsibilities include working towards service level agreements, collaborating with suppliers, and maintaining industry knowledge. The role involves cross-cultural teamwork, requiring communication and problem-solving skills.
Competitive perks include a pension plan, training budget, and holiday discounts.
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