Key Account Coordinator

Our well-established manufacturing client based in Tewkesbury are currently recruiting for a Key Account Coordinator to join their team on a full time, permanent basis.

This is a fantastic time to join a growing business who offer a stable and professional working environment with career progression opportunity for committed and proactive candidates!

will be responsible for supporting and growing customer relationships through proactive communication, coordination, and a consistent focus on service excellence.

• Act as the primary point of contact for assigned customer accounts
• Develop a clear understanding of customer commercial and delivery expectations
• Proactively manage customer communications, quotations, order status, and delivery updates
• Identify account growth opportunities through product introductions, upselling, and cross-selling
• Work closely with internal teams to prepare and manage quotations and proposals
• Manage customer orders from quotation through to delivery and aftersales support
• Support the resolution of customer queries and concerns in line with procedures, ensuring timely feedback and closure
• Maintain accurate records and produce regular account performance, revenue, and service KPI reports

• Strong passion for customer service
• A team player with a real can-do attitude
• Excellent communication skills with ability to form and maintain strong working relationships
• Ability to work within a fast-paced environment
• Willingness to learn and progress

Hours :
Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm

up to £30,000 depending on experience+ 23 days holiday (plus bank holidays) + free onsite parking