Customer Service Agent

Do you want to love what you do at work? Make a real impact? Help shape experiences that transform how people connect, celebrate, and engage with events?

Are you excited to work with a team that challenges the status quo, breaks away from the ordinary, and builds what's next?

If yes, you're in the right place.

is one of the leading event ticketing and experience platforms, known for its innovation, agility, and ability to scale. We've powered some of the largest events in the region, with over2 billion SAR in ticket sales and now we're expanding globally.

Provide ticket buyers with outstanding support and assistance across multiple channels while ensuring smooth resolution of inquiries.

• Provide the best possible experience for ticket buyers requiring assistance
  .
• Deliver outstanding customer care primarily via live chat and e-mail.
• Assist with requests for refunds, exchanges, and claims to minimise chargebacks.

• 1–3 years of experience in customer service
  , preferably in ticketing or live events.
• Excellent communication and problem-solving skills.
• Ability to manage multiple requests efficiently and professionally.
• Experience with live chat and CRM systems is a plus.