Customer Service Advisor – Student Accommodation

Overview

We are recruiting a Resident Services Assistant to support the day‑to‑day operation of a student accommodation scheme in London. This is a front‑facing role focused on delivering an excellent resident experience while supporting operational and administrative requirements on site.

• Act as the first point of contact for residents, visitors, and contractors
• Deliver high standards of customer service at all times
• Handle enquiries, complaints, and maintenance requests professionally
• Support check‑ins, check‑outs, and room inspections
• Update CRM and internal systems accurately
• Assist with health & safety checks and compliance tasks
• Support resident engagement and community activities

• Previous customer service experience (hospitality, retail, or student accommodation preferred)
• Strong communication and interpersonal skills
• IT confident with good attention to detail
• Organised, approachable, and proactive
• Able to work flexibly, including weekends where required

London

£13.50 per hour