Client Co-ordinator

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We are looking for a Client Experience Co-ordinator to support the Head of Client Experience in delivering exceptional client and visitor experiences. This role ensures that every interaction reflects the company’s standards of professionalism, hospitality, and care.

• Define and communicate minimum standards for client and visitor experience across the business, ensuring a consistent and exceptional client journey within the London office, including support for client events and hospitality.
• Collaborate effectively with key stakeholders, including EA/PA community, Facilities, Reception, Catering, and IT teams, to deliver a seamless and premium visitor experience.
• Champion and promote the newly designed Client Experience process and digital brochure, engaging with business units to accurately capture and fulfil visitor requirements.
• Develop and maintain an internal "Look Book" offering guidance on bespoke London experiences, including restaurant recommendations, private dining options, hotels, events, and corporate hospitality.
• Support the development and implementation of a Client Feedback program to enhance service standards and provide actionable insights for continuous improvement.
• Act as the primary contact for the Workplace Management System (Eptura Engage)
• Serve as the main point of contact for UK travel.

You should be:

• Highly personable and with a passion for service.
• Proactive, well‑organised and dependable.
• Have the ability to communicate and build relationships effectively and professionally both verbally and in writing with clients, prospects, underwriters and other Associates.
• Be able to manage time, prioritise and ensure that deadlines are met without compromising quality.
• Be discrete and astute, capable of maintaining high levels of confidentiality.
• Have analytical and problem‑solving skills, including research and investigation.
• Basic project management capabilities.
• Work in support of other team colleagues.
• Have an understanding of and adherence to Lockton standards and procedures.
• Knowledge of Microsoft products (Powerpoint, Word, Excel, Outlook) or similar software applications.

Entry level

Full‑time

Administrative

Insurance

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