Cabin Crew Heathrow | Talent Pool

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

Our most recent Cabin Crew campaign has now closed due to the fantastic response we received. However, we don’t want those who missed the deadline to miss out. This vacancy is not for immediate recruitment, but rather a talent pool – designed for candidates who would like to be considered for future Cabin Crew opportunities with British Airways.

• By applying, you’re registering your interest in joining our team when new roles become available.
• Your application will be held in our talent pool and reviewed when opportunities arise.
• We’ll contact you directly if you are selected to progress at that stage.

Whether you're starting fresh, transitioning from another industry, or seeking a role that values your existing skills, British Airways offers opportunities for people from all professional backgrounds.

Your day will involve crafting outstanding experiences that reflect everything customers love about British Airways: genuine warmth, professional excellence, and service that goes beyond expectations. You'll work as part of a close-knit team, ensuring every flight is safe, comfortable, and memorable for the right reasons.

From assisting anxious travellers to enjoying special moments with customers, you'll apply your highly developed talent for building connections while upholding outstanding safety and service. The role demands adaptability, clear thinking under pressure, and a commitment to making every interaction count.

• Deliver world-class service that upholds British Airways' reputation for excellence
• Ensure all safety, security and operational procedures are followed to the highest standards
• Adapt to different customer needs and circumstances with professionalism and care

We welcome candidates from all walks of life who share our commitment to outstanding service. If you can remain calm in challenging situations, work effectively within a team, and bring genuine warmth to every passenger interaction, you have the foundation we're looking for.

Your ability to:

• Communicate with clarity and empathy - connecting authentically with passengers from a diverse set of backgrounds
• Think quickly and make sound decisions- especially when situations require immediate, thoughtful responses
• Collaborate effectively- supporting colleagues and working toward shared goals
• Show resilience and bounce back- recovering quickly from setbacks and maintaining a positive outlook
• Prioritise safety above all else- understanding that passenger wellbeing is our most important responsibility
• Embrace continuous development- remaining open to learning and growing within the role
• Represent our brand with pride- consistently delivering the service standards that define British Airways

• 12 months of customer service experience
• Aged 18 or over at time of application
• Proficient in both spoken and written English
• Have the right to work in the UK, and a passport that allows unrestricted global travel

Your contract will be permanent.

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic…