Customer Success Manager - Retail​/SaaS

Customer Success Manager – Retail / SaaS

Apply for the Customer Success Manager - Retail / SaaS role at One Stock
.

As a Customer Success Manager at One Stock, you ensure our customers' satisfaction and success in using our software. We expect you to:

• Support
  :
  One Stock customers in the use and adoption of the software
• Build loyalty
  : by providing our customers with support and a high level of satisfaction
• Upsell/Cross-sell
  : identify new customer needs and offer complementary solutions
• Being the voice of the customer from within by listening to their needs and expectations and relaying them to other sales, marketing, implementation, expertise, development, product and support teams.

Your missions include:

• Plan, prepare and conduct regular meetings with clients
• Make demos of existing modules and extensions or new software features
• Travel and meet our customers
• Write SOWs and estimates for upsells/cross-sales
• Stay informed about current customer requests and monitor their progress
• Update current customer data in CRM
• Identify development opportunities: new contacts, subcontractors, additional modules, new countries, extensions, etc.
• Participate in the continuous improvement of the CSM team's tools, methods and processes
• Be proactive in contract renewals
• Collect and transmit regular feedback from our customers to enable our internal teams to continually improve
• Share our clients' success stories with the marketing team and encourage our clients to participate in different actions (case studies, testimonials, etc.)

What we are looking for :

• You are passionate about customer support and satisfaction, and you want to help transform the retail sector.
• Have significant experience as a CSM in BtoB, in a tech/SaaS environment.
• Work effectively with diverse teams and people.
• Have great communication and organisational skills.
• Speak English very well.

As a bonus:

• You have experience in retail.

• A competitive package: fixed salary, bonuses based on individual and team objectives.
• Benefits and flexibility: meal vouchers, health insurance, a generous remote work policy, flexible paid time off, additional days off (RTT), bike mileage allowances…
• Ergonomic equipment: PC, dual screens, mouse, headset… everything you need to work comfortably.
• Professional development: an HR team dedicated to ensuring the growth and well‑being of One Stockers.
• An inclusive company culture that values diversity and encourages every talent to thrive.

• HR interview to assess your alignment with our values and your motivation.
• Interview with your future manager to evaluate your technical skills and fit for the role.
• Technical test to analyse your expertise and ability to solve complex problems.
• Final interview to assess your potential to grow and succeed within the team and the company.

We’re waiting for you!
📩 Apply now and become a key player in transforming retail. 🌟

Location:

London, England, United Kingdom