Enterprise Specialist

Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.

We have an opening within Envoy's dedicated Customer Relations team for a client-facing Enterprise Specialist
. The Enterprise Specialist is responsible for assisting Envoy's clients with a proactive approach to driving solutions to customer issues. Allowing for greater adoption and retention to improve service and growth for our customers.

• Use a consultative and proactive approach to manage and be the primary point of contact for those accounts assigned to you
• Offline and custom workflows will require creative and strategic decision making to ensure a high level of service delivery for both HRs and employees
• Act as a liaison with law firm(s) to ensure seamless service delivery between Envoy / law firm(s) and the customer
• Proactively monitor data and reports through the Envoy Global portal and analyze findings to provide to leadership and customer feedback upon request.
• Provide proposed solutions to leadership as well as the customer.
• Open cases in the Envoy platform
• Contact managers for job descriptions and any additional matters that arise
• Organize Public Access Files in the Envoy platform
• Respond to case status inquiries from managers and employees
• Organize Public Access Files in the Envoy platform
• Undertake additional services asked of by the client to assist in their immigration workflow

• Strong knowledge of procedural requirements for various types of non-immigrant and immigrant visas
• Solid MS Word, Excel, spelling, grammar, and typing skills
• Excellent verbal and written communication skills
• Excellent application of the English language (written and verbal)
• Sound ability to demonstrate analytical problem-solving skills within a fast-paced environment
• Excellent attention to detail, organizational abilities, including strong multi-tasking skills
• Demonstrated experience achieving a high level of productivity and accuracy in previous roles
• Experience managing a large portfolio/caseload (ability to work well under pressure and with deadlines)
• 2 years of full time
  
  EMEA Employment Immigration Experience (EMEA preferred)
• Bachelor's Degree in a related discipline - highly advantageous

In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.

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Annual Base Salary Range- £55,000 - £65,000