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Customer Success Director — AI-Driven CX

Job in Greater London, London, Greater London, EC1A, England, UK
Listing for: Zendesk, Inc.
Full Time position
Listed on 2026-01-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Position: Customer Success Director — AI-Driven CX & Growth
Location: Greater London

A leading customer experience technology company in Greater London is seeking a Customer Success Manager to lead and develop a diverse team. This role involves driving customer success initiatives, managing performance, and leveraging AI technology to enhance customer experience. The ideal candidate will have a strong background in customer success management, team leadership, and data analysis. A Bachelor's degree in Business or Technology is preferred, with advanced certifications being a plus.

Competitive package offered with a focus on team empowerment and operational excellence.
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