Customer Success Manager; Credit & Collections Management

Customer Success Manager (Credit & Collections Management)

As a Customer Success Manager, you'll be in charge of a portfolio of our enterprise clients - driving adoption and outcomes leading to renewals, expansion, and advocacy.

• Be the main point of contact between the company and a set of named enterprise accounts
• Provide insights to customers to ensure that they get the most out of the Sidetrade solution(s) they use
• Be the voice of the customer when dealing with the Product Management, Professional Services and Support teams
• Gauge customers' levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Identify upsell and cross‑sell opportunities and collaborate closely with the Sales team to support renewals and expansion opportunities
• Understand each customer's outcomes by communicating with key stakeholders, analyze customer health metrics, run Customer Satisfaction surveys, and support Customer Innovation Workshops

• 5+ years of experience as a Credit / Collections Manager in large organizations
• Ability to manage a portfolio of enterprise clients with projects running simultaneously
• Strong client‑facing skills
• Excellent time‑management skills
• Excellent presentation skills, both verbal and written communication
• Good knowledge of Receivables Management technology
• Success working in a fast‑paced environment with a rapidly growing company
• Bachelor's or Master's degree in Finance, Business Administration, Economics or relevant field
• Open to some travel to meet with customers

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal‑opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Discover more at

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.