Customer Service and Sales Representative

Customer Service & Sales Representative

We're supporting a residential living operator that puts community, care and customer experience at the centre of everything they do. This Customer Service & Sales Representative role sits front of house and plays a key part in shaping how residents and visitors experience the building each day.

This Customer Service & Sales Representative opportunity suits someone who enjoys working with people, takes pride in creating welcoming environments and is comfortable balancing customer interaction with light administration.

Our client operates a modern residential development with shared spaces designed to bring people together, including communal lounges, gardens and wellness facilities. Their focus is on creating a friendly, inclusive and well‑run community where residents feel supported.

• A people-first culture with a strong emphasis on service quality.
• A community‑led environment rather than a traditional lettings model.
• A clear commitment to creating a welcoming experience for residents and visitors.

The working pattern is Monday to Friday, with one Saturday in four as part of a rota.

As a Customer Service & Sales Representative, you'll be the first point of contact for residents, prospective residents and visitors, acting as a visible ambassador for the building and its values.

• Managing the front‑of‑house and reception area, ensuring it remains presentable and welcoming at all times.
• Greeting residents and visitors, responding to queries and managing expectations clearly.
• Supporting community‑building activities, including resident events and engagement initiatives.
• Conducting viewings for prospective residents and following up with feedback.
• Handling general administrative tasks, including emails, phone enquiries and system updates.
• Supporting the wider onsite team with day‑to‑day operations as required.

This Customer Service & Sales Representative role places greater emphasis on community and customer experience than leasing, while still involving regular viewings.

We're looking for someone with strong customer service foundations and a genuine interest in working with people.

• Working knowledge of customer service in a people‑facing environment.
• Confidence communicating face to face, over the phone and in writing.
• Good organisational skills and comfort managing varied tasks across a day.
• A calm and professional approach when handling questions or issues.
• Basic IT confidence, including email and standard office systems.

No prior property or residential sector experience is required for this Customer Service & Sales Representative position, although it would be beneficial.